FREQUENTLY ASKED QUESTIONS

General Questions

How much support will you give me to stay committed and focused for online study?

Our certification courses are for determined people who are excited to learn, accept responsibility, and most importantly, are willing to invest the time into their own growth.

A major difference that sets us apart from many online training companies is our investment into supporting our students to finish what they start with a variety of support.

All new students receive access to our Study Tips for Online Learning PDF Guide and video training class, packed with plenty of brain-based tools and strategies to make learning a priority by managing your mind, time and calendar.

We provide yearly study calendars with examples of how to plan out and structure your study time and be consistent with online learning at home. We encourage you to cultivate structure and consistency that will support you long after graduation, as these skills will also prepare you for running your own wellbeing business.

Our student support team is only an email, message or phone call away, and we generally reply within 48 hours of receiving your email. We may offer a support call if you're really stuck and share helpful strategies. Certification students are invited to optional 30 minute 1:1 support calls with their mentor assessor after each workbook is assessed where they can discuss progress and ask questions to overcome challenges.

You will also have the opportunity to join our private student Facebook Group to connect with fellow students, graduates and course facilitators. We encourage student-led WhatsApp groups and have cultivated a wonderful community that are very supportive and always willing to help each other out.

What support is offered to me after completing my certification?

We are delighted to offer our graduates the following as part of successfully completing our courses:

  • lifetime access to the course you have completed with all future content updates free of charge
  • an open invitation for all future live training calls and webinars (offered via Student Newsletter only)
  • ongoing access to our private Facebook Group with a community of like-minded people to bounce ideas and stay connected
  • the opportunity to advertise your business on the Graduate Listing page on the MBFI website with our compliments
  • an invitation to publish a blog on a special topic on the MBFI website acknowledging your expertise and your business with links.

    • Are there any post-graduate offerings?

    Yes! By completing a certification course you will be fully qualified without needing further study to get started, however if you would like to continue learning and developing, we are regularly adding to our postgraduate options for professional development or personal growth.

    Additional courses are available for Advanced program level or continuing professional development (CPD). These options are perfect for narrowing your expertise to a specialist area.

    Where are you based?

    Our Australian Head Office is located on the Great Dividing Range that travels through South East Queensland. We’re surrounded by mountains, birds chirping and beautiful views of sunset.

    The MBFI Team is predominantly based in Queensland with student mentors and assessors based remotely in various states and countries.

    What are the course start dates?

    You can enrol at ANY time and join students from over 40+ different countries around the world! There are always students starting each week so you’ll always have people moving through at a similar pace to you.

    You’ll immediately receive your student login details upon confirmed enrolment, access to our private Facebook group, and all the previous coaching calls, masterclass and webinars!

    How do I enrol?

    1) Go to your chosen course page.

    2) Scroll down towards the bottom of the page to see the payment options.

    3) Click on the payment button you wish to process.

    4) Follow the steps and choose if you are wanting to pay by secure Card (Stripe) or PayPal.

    5) After processing your payment, you will receive an automated email with your course registration link so you can create your student account and begin the course straight away!

    You can enrol at ANY time that best suits you.

    Are your courses recognised for professional Membership and insurance?

    Yes. All of our training courses are internationally recognised, registered and industry approved or accredited by leading associations in Australia, UK and USA covering multiple countries around the world.

    The International Institute for Complementary Therapists (IICT) in Australia, Complementary Medical Association (CMA) in the UK, the International Practitioners of Holistic Medicine (IPHM), and the American Association of Drugless Practitioners (AADP) all offer membership, resources, professional development, and discounted insurance coverage that is industry regulated and relevant.

    Here is our listing on IICT, about halfway down under T (The MindBodyFood Institute): https://myiict.com/search-training-providers/?name_directory_startswith=T

    Here is our listing on CMA: https://www.the-cma.org.uk/Colleges/The-MindBodyFood-Institute-1755/

    Here is our listing on AADP: https://aadp.net/business-directory/mindbodyfood-institute/

    Here is our listing on IPHM: https://www.iphm.co.uk/directory/accredited-training-providers/the-mindbodyfood-institute/

    What are the contact hours for the Institute Office?

    Administration hours are below, however we do provide communication for student support outside of these hours.

  • Mon 9:00 am – 5:00 pm
  • Tue 9:00 am – 5:00 pm
  • Wed 9:00 am – 5:00 pm
  • Thu 9:00 am – 5:00 pm
  • Fri 9:00 am – 5:00 pm
  • Sat Closed
  • Sun Closed

    • Times are based in Brisbane, AEST (Australian Eastern Standard Time).

    Insurance, Accreditation & Payments

    All of our training courses are internationally recognised, registered and industry approved or accredited by 4 leading associations in Australia, UK and USA covering multiple countries around the world. The International Institute for Complementary Therapists (IICT) in Australia, Complementary Medical Association (CMA) in the UK, the International Practitioners of Holistic Medicine (IPHM), and the American Association of Drugless Practitioners (AADP) all offer membership, resources, professional development, and discounted insurance coverage that is industry regulated and relevant.

    Upon successful completion you will be an internationally qualified Holistic Life Coach & Mind-Body Practitioner with an internationally recognised certification that is recognised in 39+ countries world-wide. 

    Most graduates start their own coaching practice (in person or online) or expand a current business and add to their modalities. Some offer coaching/mentoring as a wellness practitioner in an allied healthcare setting, become a consultant to companies and organisations wanting to bring wellbeing programs into the workplace (depending on your previous experience), or combine other modalities/qualifications and work in a fitness, health, stress or wellbeing setting on their own, or with other practitioners offering complementary therapies or functional lifestyle medicine approaches. There are opportunities everywhere!

    All of our professional certifications courses are internationally approved, accredited and/or recognised by the International Institute for Complementary Therapists (IICT), the Complementary Medical Association (CMA), the International Practitioners of Holistic Medicine (IPHM), and the Accredited Counsellors, Coaches, Psychotherapists & Hypnotherapists association (ACCPH). This recognition enables you to gain industry membership, registration and insurance in over 39 countries around the world!

    Do you need to fulfill your CPD requirements as a licensed or regulated professional? All of our registered and approved CPD courses are assessed against the unique CPD Accreditation Framework to ensure they, and we, adhere to the highest standards of continuous learning delivery. We can provide documents for confirmation of enrolment and academic transcripts to support your application for CPD recognition within your workplace or for training requirements, upon request.

    *IICT offers membership and access to insurance in 39 countries worldwide. UK and Europe: United Kingdom, Ireland, Germany, France, Spain, Portugal, Denmark, Gibraltar, Liechtenstein, Iceland, Belgium, Luxembourg, Greece, Latvia, Sweden, Channel Islands, Norway, Estonia, Austria, Malta, Isle of Man, Netherlands, Bulgaria, Czechia, Cyprus, Lithuania, Croatia, Poland, Italy, Romania, Slovenia, Hungary, Slovakia, Finland. Oceania: Australia, New Zealand North America: United States, Canada, Africa: South Africa.

    In Australia, ‘RTO’ refers to registered training organizations who are affiliated with Government recognised training, where course codes are issued. As coaching is an unregulated profession around the world, governments rely on the industry to regulate itself. We are a privately owned training institute and have chosen to become a recognised, registered and approved training provider by the most reputable and recognised industry associations who require us to meet certain key criteria and training standards across the holistic coaching and lifestyle medicine industries. Therefore we do not use course codes because individual providers offer a variety of courses, each with their own learning outcomes. As coaching is unregulated around the world, it then becomes an obligation within the industry to provide recognised, approved and accredited training that meets certain key criteria and training standards across the industry. It may not be government issued, but it is still recognised and reputable training nonetheless. To protect our high-quality training, we have chosen to be approved and recognised by The International Institute for Complementary Therapists (IICT) in Australia, Complementary Medical Association (CMA) and the International Practitioners of Holistic Medicine (IPHM) in the UK, and the American Association of Drugless Practitioners (AADP). All offer membership, resources, professional development and discounted insurance coverage that is industry regulated and relevant. You can view our listings here:

    YES! We know not everybody can afford to pay the full enrolment fee upfront, even with a discount, as some people need help to balance the books whilst they study. By comparison, you will note we are one of the most reasonably priced holistic life coaching diploma courses around. We like to save money and the environment by not providing printed material, which can be quite costly.

    We want to help you realise your dream of creating more time and financial freedom for doing the things you love. So we have created generous payment terms that spread your payments out over the duration of your study into smaller monthly manageable amounts. Secure payment options are available through Stripe, Paypal and Square, with options for various debit and Credit Cards. All prices are in Australian dollars (AUD) and include GST where applicable.

    Yes! As coaching is not a regulated industry, unfortunately anyone can call themselves a coach, with or without specific training or registration. This is a major reason why it’s in your best interest to gain a recognised industry qualification and learn how you can be the most professional and effective coach for your clients. In Australia, accreditation is generally provided by a governing body, although this is not the case in other countries where it is offered through board certified associations such as the International Practitioners of Holistic Medicine (IPHM) accreditation board. Industry recognition and approval is specific and allows for greater freedom within industry standards for providing the latest holistic and science-backed neuroscience approaches to a professionally high standard of excellence.

    We choose to be both industry approved and accredited to provide autonomy and integrity to all our coaching courses. As we gain new accreditations and approvals, you will have the option to add these to your professional recognition.

    We know life can sometimes take an unexpected detour. For extraordinary circumstances submitted in writing, you may be granted a deferral at the Directors’ discretion. A recommencement fee may be applicable. 

    We do offer an additional 3 or 6 months extension at a small fee for those needing extra time. However, we do encourage you to plan ahead and complete your Certification within the provided time frame and offer study calendars, guides and tips to help. We provide personal check-ins to help you stay focused and provide the support to guide you through, but ultimately you are responsible for completing the coursework once committing to enrolment.

    As per Australian Consumer Law there are no refunds available after enrolment because of a change of mind. Our aim is to be as transparent as possible with the information, expectations, duration, content and certification requirements as possible on each relevant course page. Please read carefully.

    If finances are tight, please wait to enrol until you have a plan in place to support your legal obligations. 

    You may request a transfer of enrolment to another course within 48 hours provided you have NOT accessed material from your originally purchased course. Please see full online course terms and conditions here.

    THE INTERNATIONAL INSTITUTE FOR COMPLEMENTARY THERAPISTS - IICT

    What Is The IICT?

    IICT is a self-regulated industry body that provides membership, resources and a global community for complementary therapists in 35+ countries, across 1,100+ modalities. We also grant you access to exclusive insurance rates with our recommended partners.

    Why would it benefit me as a coach/wellness professional to be a member of IICT?  

    IICT is a self-regulated professional industry body that provides membership, business support, and a global community for complementary therapists in 35+ countries.

    IICT provides professional membership for 1,100+ complementary therapy modalities, including multiple coaching and wellness modalities.

    With IICT, you can be recognised for multiple modalities under the one umbrella, as opposed to joining multiple membership bodies. Furthermore, IICT does not require ongoing CPD training to obtain or maintain membership.

    We also grant you access to exclusive insurance rates for all your approved modalities with our recommended partners. You can learn more here.

    What countries are covered by IICT membership?  Are there any countries you plan to add in 2022? If yes, whom?

    IICT operates in 35+ countries including Australia, New Zealand, United Kingdom, United States, Canada and 32 countries in the European Union.

    We are planning to expand to additional countries in the future, but do not have any official announcements at this time.

    How can I learn more about insurance?

    IICT provides access to exclusive insurance rates through our recommended insurance partners. You can learn more here.

    If you have any questions specific to insurance, please contact our recommended partners:

    • BMS Group Australia/New Zealand: 1800 290 981
    • BMS Group Canada: 1-855-318-6558 or iict.insurance@bmsgroup.com
    • Lockton Affinity United States: 800-253-5486 or lockton_info@locktonaffinity.com
    • BGi Europe: +44 (0)1367 246157 or Foyht@BGi.eu.com
    • BGi United Kingdom: +44 (0)1367 246157 or Foyht@BGi.uk.com
    What Are Your Membership Fees?

    Our membership fees are charged on an annual basis, based on the country where you make your application. You can view our membership pricing HERE. The pricing will appear based on your geo-location. If you would like to view pricing in a different region, please select the appropriate country/flag in the upper right-hand corner of the website.

    How many / what types of modalities can I add to my membership through the IICT? 

    IICT is the best fit for complementary therapists who practice multiple modalities. We currently offer cover for 1,100+ modalities in 35+ countries.

    Please note, approved modalities will vary based on the region in which you are applying. You can view a complete list of modalities HERE. This list is based on your geo-location. If you would like to view approved modalities in a different country, please select the appropriate country/flag in the upper right-hand corner of the website.

    The number of modalities you practice will determine the type of membership tier you will need to purchase (see below).

    Student Membership
    • Student Membership is for individuals currently enrolled in training and not yet qualified, in any modalities, to practice. This membership will cover up to 2 modalities.
     
    Full, Executive and Premier Membership are for therapists qualified in at least one modality
    • Full Membership allows for up to 3 modalities
    • Executive Membership allows for up to 7 modalities
    • Premier Membership (where applicable) allows for unlimited modalities
     
    Is insurance a requirement to start accepting paid clients? 

    A requirement of IICT Membership is that you purchase insurance within 3 months of joining our professional organisation. This can be with our preferred providers or a provider of your choice.

    Regarding the legal requirement, you will need to abide by any federal or state regulations and/or legislation. In Australia, please reference the National Code of Conduct for Healthcare Workers.

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